Instructions

How to Use FreeCall

• System Requirements
• Downloading FreeCall
• Installation
• Starting FreeCall for the First Time
• Making your first FreeCall call
• Improving Sound Quality
• Tabs
• Speed-dial text field
• Calling with FreeCall
• Using a SIP device
• Using other hardware
• Version updates
• Need more info?

System Requirements^ top

In order to use the software, your computer must meet the following minimum system requirements.

Minimum System Requirements:

• PC running Windows Vista, XP, 2000 (with SP2)
• 300 MHz processor
• 128 MB RAM
• 10 MB free disk space on your hard drive
• Sound Card and a headset
• Internet Connection broadband: Cable, DSL, with minimum 64 kbit/s up/downstream)

However, in order to take advantage of all of the advanced features of FreeCall and to experience the best sound quality possible, we highly recommend the following configuration.

Recommended System Requirements:

• PC running Windows Vista, XP, 2000 (with SP2)
• 1 GHz processor
• 256 MB RAM
• 30 MB free space on your hard drive
• Full duplex sound card (most sound cards made after 1998), headset
• Cable, DSL or equivalent broadband connection to Internet

Downloading FreeCall ^ top

The software is free to download and you can always get the latest version here. If you have any problems using FreeCall, please first make sure that you are using the most recent version of the software.

To download FreeCall to your computer, simply click the download link. Save the installation file to your computer. Be sure to remember where you saved the file (for instance the Desktop).

Installation ^ top

Double-click the installation file you just downloaded to start installing FreeCall on your computer.

FreeCall starts automatically each time you start windows. With FreeCall always running, other users will be more likely to find you online. You can change these settings at any time from the FreeCall program by selecting "options".

Starting FreeCall for the First Time ^ top

The first time you start FreeCall, you will be asked to choose a User Name and password. The User Name and password fields are required in order to use FreeCall. You can choose any name but it must be at least 6 characters in length. If the name is already in use by someone else you will have to try another name.

Making your first FreeCall call ^ top

For a call to any online FreeCall user, simply enter the username in the textbox and click the dial button. For a call to any regular phone, enter the desired number in the textbox and click the dial-button. If you are calling a land line in one of our free destinations, the call will be placed at no costs at all. For all other calls, you will be asked to buy credits first.

Please note that when you call a number (even if it's local) you should always dial 00 + countrycode + areacode + subscribernumber)

Improving Sound Quality ^ top

To get the best possible sound quality, we highly recommend you try the following:

• Use a headset with a built in microphone. Headsets are available for purchase at most computer retailers and will dramatically improve sound quality.
• Tell your friend to get a headset. Note that voice quality is affected by the equipment on both sides of the conversation. The best way to ensure high quality sound is to have a headset on both ends of the conversation.

If you don't have a headset, you are still likely to improve sound quality if you:

• Use headphones instead of your computer speakers
• Try moving the microphone closer or further away from your mouth
• Use an external microphone (note that most laptops use low-quality microphones)
• Update your soundcard drivers
• Note that if you don't own a microphone, you may be able to use a pair of headphones as a temporary solution by connecting these to the microphone jack of your sound card. Try it!

Tabs ^ top

FreeCall is divided into several tabs, each with a specific purpose.

The Contacts Tab shows other FreeCall users which you have added to your Contact List. The icon next to the User Name indicates the Online Status of these users. You can right-click any User Name in your Contact List to see a number of choices for communicating with, or managing this user in your Contact List.

The Dial pad Tab shows you a graphic representation of the buttons you find on any ordinary phone, and they work accordingly.

Speed-dial text field ^ top

The Text Box near the bottom of the main FreeCall window allows you to call directly by entering their User Name or phone number and pressing enter.

Calling with FreeCall ^ top

There are several ways to call with FreeCall:

• From the textbox, enter the User Name of another FreeCall user, or the desired phone number and press enter.
• Double-click a User Name in your contact list.
• Use the dialpad to make a call just like you do on a regular phone.
• Or use the keypad on your PC.

Please note that when you call a number (even if it's local) you should always dial 00 + countrycode + areacode + subscribernumber

Using a SIP device^ top

If you want to use your own preferred SIP device, but also want to profit from the great FreeCall offers, you can click here for information about setting up your SIP device with FreeCall.

Using other hardware^ top

FreeCall has selected, tested and certified various USB phones, headsets, routers and other hardware for your convenience. Click here for an overview.

Version updates

We frequently upgrade our software. To find out about the latest changes click here.

Need more info?^ top

Check our frequently asked questions.